FAQs

Do you deliver bikes?

At the moment we are pick up only, as the cost was proving prohibitive. There are a small number of cases where we might deliver. If it’s a large group or there is a special case, please email hello@southwoldcyclehire.co.uk or call us on 07946 338097

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Do bikes come with helmets and locks?

Yes. We can also give you a pump if you are heading out on a long ride - just ask.

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Do you have a premises where we can look at the bikes?

Yes! We’re now on Ferry road, next to the beach in Southwold.

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What happens if we get a puncture or something happens to the bike?

Just give us a call on 07946 338097 and we will help you out.

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How do I adjust the seat if it’s the wrong height?

Some of the bikes have a quick-release latch to help adjust them to your required height. Others use nuts and bolts which our staff will be happy to adjust on delivery of your bikes.

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Where is best to go for a bike ride

Suffolk is a safe place to ride so there are options everywhere. For a bit of inspiration, check out our journal.

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When are you open?

Opening times vary but during school holidays, we should be open 10am-3pm at the Hut. But we can arrange pick ups outside of these times.

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What happens if you need to cancel?

No problem! But we need at least 24 hours notice for you to get a full refund. This is because it takes time and effort to get the bikes ready and serviced. It also means we’ve booked bikes out when other people might want them.

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Do you cater for large groups? E.g. hen parties, stag parties or corporate groups

Absolutely! We’ve had a number of big groups. For more information about Stag and Hen parties click here. Or for more information about corporate groups, click here.